Technical Writing & Compliance (Philippines)

Imagine an environment where you are able to utilize your knowledge in a meaningful way, working with people who you can engage with on a human level. A place where community is embraced and the essence of work is distilled to purely delivering, unencumbered by irrational deadlines and politics. All work is formed with great thought, keeping people and their lives at the forefront. We believe that to foster a culture where we can continually evolve, we need to be better and the only way to do that is to understand the complications in our lives. Evolution and growth is nurtured through engagement and we encourage curiosity, the drive to be better and challenge the status quo.

Nisje is a collaborative company with the shared interest of placing people’s needs first. We build on the philosophy that people are fundamental and engaging with people as humans is the cornerstone of all our endeavors. We invest, nurture, and support individuals to be creative, courageous leaders in a safe space. Our investments span multiple decades and multiple continents with distributed teams. We measure each step thoughtfully, ensuring it aligns with our ethos, keeping in mind the sustainability of our world and environment.

What we look for

Our foundations are based on our key principles – Please see the full description of the key principles at the end of the job description. A keen understanding of them will be required, and you will be asked to recall them if you are shortlisted.

1. Being Open

2. Being Transparent

  • A. OPENNESS
  • B. HONESTY
  • C. CLARITY
  • D. ACCOUNTABILITY

3. Being Diligent

4. Being Responsible

5. Being Mature

Key Responsibilities

We are looking for someone who has a good grasp of compliance to champion documentation and compliance.

  • Proficient in writing standard operating procedures for new processes and procedure documents.
  • Creating User manuals, Release notes, Installation guides, Presentations, Cheat-sheets and How-Tos
  • Working with internal teams to obtain an in-depth understanding of the processes and the content requirements
  • Coordination with design team for photography of parts/processes for documentation and manual writing as necessary.
  • Developing high impact communication collaterals for internal audience
  • Write easy-to-understand user interface text, create tutorials to help end-users use a variety of applications
  • Review and update the existing content
  • Enforce compliance by monitoring all appropriate areas
  • Any other relevant work that may be assigned

Quality – “the service and experience”

The entire premise of our company is that we achieve an unexpectedly high level of quality, transacted in a surprisingly simple process. This spans every facet of the company: our products, our services, our presentation, our ethics and our interactions.

People – “who we are”

Our culture supports team members in excelling in their particular roles, allowing and encouraging them to have ownership of and responsibility for their realms. We believe that this leads not only to the success of the team, but to greater job satisfaction.

Training – with an emphasis on continual skill and knowledge improvement, and efficient and direct feedback

Trust – the key to good management is developing mutual trust and respect. An ownership attitude can only be expected if there is trust

Communication – not only what we do, how it must be done and by when, but WHY we do things and how they impact the larger goals

Workflow – “how we deliver our promise”

Effectively managing the flow of work is vital to maintaining the quality of experiences and keeping matters sane and predictable.

Our workflow relies on planning, procedure, communication and organization:

  • Planning so that everyone knows what is happening in advance
  • Procedures ensure that we don’t miss anything
  • Communication ensures that the right people know what they need to know at the right times and we avoid surprises
  • Planning and organization support predictability in: where things are, how long will tasks take

Efficiency – “how we can keep doing what we do”

This refers to efficient use of human and material resources and striving for constant reduction of errors.

  • Organization and the flow of work is vital to efficiency
  • Efficiency only occasionally means working faster. It usually means working smarter and more systematically

You are encouraged to make decisions and act independently within the framework of the above guidelines and in keeping with our benchmarks:

  • We provide extra-ordinary service
  • Our interactions and their presentation surprise and delight with their unexpected level of quality and thoughtfulness
  • We treat our coworkers with the respect due to our peers
  • We keep our workplace clean, organized, efficient, and safe
  • We continually strive to do less harm to our environment and world
  • Professional demeanour and ability to work diligently and communicate at all levels within the organization
  • Ability to prioritize workload, manage and track time effectively
  • Team player with ability to work with their own initiative
  • Excellent pragmatic problem-solving skills in a business situation
  • Integrity with assertiveness to raise potential questions and potential issues to the appropriate levels
  • Documenting activities

Qualification and Experience

  • M.A in English
  • 2-5 years of technical content writing
  • Must be a self-learner, demonstrate high learning curve, and potential to accept and work on the various challenges associated with the job profile.
  • Should possess excellent written communication skills with proficiency in composition, proofreading, and grammar.
  • Proven working experience in technical writing of documentation
  • Ability to transform information and processes into compelling stories
  • Should be able to write grammatically correct and meaningful content
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Strong Research Skills
  • Staying Up-to-Date with Industry trends
  • Must be familiar with, and adept to using technology.
  • Familiar with operating in an Apple environment on both Desktop and Mobile, utilising native Apple software – Pages(Word Processor), Numbers(Spreadsheet),
  • Keynote(Presentation), a plus

Key Relationships

  • Leadership & Management
  • You will be supported in this role and its responsibilities. Your feedback on any matter is appreciated and will always be considered.

What we offer:

  • Salary: PHP 420,000 – 540,000 per annum
  • Remote work
  • Health Insurance allowance
  • End-of-year paid time-off: 2 weeks
  • End-of-year bonus: Equivalent to 15 days’ salary
  • High-speed internet allowance
  • Co-working space allowance
Apply

Key Principles – An explanation

1. Being Open

The phrase “being open” can have various meanings depending on the context. As an Adjective and in an interpersonal context:

1. Receptive or Willing to Consider New Ideas:

  • MEANING: WILLING TO LISTEN TO, CONSIDER, OR ACCEPT DIFFERENT VIEWPOINTS, SUGGESTIONS, IDEAS OR EXPERIENCES.
  • EXAMPLE: “SHE IS OPEN TO TRYING NEW CUISINES.” ; “BEING OPEN-MINDED CAN LEAD TO PERSONAL GROWTH.”

2. Transparent and Honest:

  • MEANING: BEING CANDID AND STRAIGHTFORWARD IN COMMUNICATION; NOT HIDING ANYTHING.
  • EXAMPLE: “HE WAS OPEN ABOUT HIS FEELINGS AND THOUGHTS.”

3. Open Communication:

  • MEANING: ENGAGING IN HONEST AND TRANSPARENT DIALOGUE.
  • EXAMPLE: “OPEN COMMUNICATION IS CRUCIAL IN ANY RELATIONSHIP.”

In summary, “being open” can describe a state of receptiveness, transparency, accessibility, flexibility, or honesty, depending on the situation.

2. Transparent

The phrase “being transparent” generally means being open, honest, and clear in communication and actions. It involves sharing information freely and being straightforward about intentions, decisions, and processes. Here are some detailed aspects of what it means to be transparent:

1. Clarity and Openness:

  • MEANING: COMMUNICATING IN A WAY THAT IS EASY TO UNDERSTAND AND LEAVES NO ROOM FOR MISINTERPRETATION.
  • EXAMPLE: “THE COMPANY WAS TRANSPARENT ABOUT ITS FINANCIAL STATUS WITH ITS EMPLOYEES.”

2. Honesty and Integrity:

  • MEANING : BEING TRUTHFUL AND NOT HIDING ANY RELEVANT FACTS OR INFORMATION.
  • EXAMPLE : “HE WAS TRANSPARENT ABOUT HIS PAST MISTAKES DURING THE INTERVIEW.”

3. Visibility and Accessibility:

  • MEANING : MAKING INFORMATION READILY AVAILABLE AND EASILY ACCESSIBLE TO THOSE WHO NEED OR HAVE A RIGHT TO KNOW.
  • EXAMPLE : “THE GOVERNMENT PLEDGED TO BE TRANSPARENT BY PUBLISHING ALL PUBLIC SPENDING REPORTS ONLINE.”

IN SPECIFIC CONTEXTS:

1. In Business and Organizations:

  • MEANING : PROVIDING CLEAR AND HONEST INFORMATION ABOUT BUSINESS OPERATIONS, DECISIONS, AND FINANCIAL MATTERS TO STAKEHOLDERS.
  • EXAMPLE : “TRANSPARENT BUSINESSES BUILD TRUST WITH THEIR CUSTOMERS AND INVESTORS.”

2. In Personal Relationships:

KEY CHARACTERISTICS:

1. Openness:

  • SHARING INFORMATION FREELY WITHOUT WITHHOLDING ANYTHING THAT MIGHT BE IMPORTANT.

2. Honesty:

  • BEING TRUTHFUL AND STRAIGHTFORWARD IN ALL COMMUNICATIONS.

3. Clarity:

  • MEANING : BEING OPEN AND HONEST ABOUT ONE’S FEELINGS, INTENTIONS, AND ACTIONS.
  • EXAMPLE : “A TRANSPARENT RELATIONSHIP IS BUILT ON MUTUAL TRUST AND OPEN COMMUNICATION.”
  • PROVIDING INFORMATION IN A CLEAR AND UNDERSTANDABLE MANNER, AVOIDING AMBIGUITY.

4. Accountability:

  • BEING RESPONSIBLE FOR ONE’S ACTIONS AND BEING WILLING TO EXPLAIN THEM.
  • EXAMPLE SENTENCES:
    • “THE MANAGER WAS TRANSPARENT ABOUT THE REASONS BEHIND THE LAYOFFS.”
    • “A TRANSPARENT PROCESS HELPS TO AVOID MISUNDERSTANDINGS AND BUILDS TRUST.“

In summary, being transparent means being open, honest, clear, and accountable in communication and actions, ensuring that relevant information is easily accessible and understandable.

3. Diligent

The word “diligent” is an adjective that describes someone who is careful and persistent in their work or efforts. It implies a sense of thoroughness, attention to detail, and consistent hard work.

  • MEANING – SHOWING CARE AND CONSCIENTIOUSNESS IN ONE’S DUTIES OR WORK.
  • USAGE – TYPICALLY USED TO DESCRIBE A PERSON WHO WORKS HARD AND PUTS A LOT OF EFFORT INTO THEIR TASKS, CONSISTENTLY STRIVING FOR ACCURACY AND QUALITY.
  • EXAMPLE – “SHE WAS A DILIGENT STUDENT, ALWAYS COMPLETING HER ASSIGNMENTS ON TIME AND PAYING CLOSE ATTENTION TO EVERY DETAIL.”IN SUMMARY, A DILIGENT PERSON IS ONE WHO IS DEDICATED, ATTENTIVE, AND HARD-WORKING.

4. Responsible

The word “responsible” is an adjective that describes someone who has the duty or obligation to deal with something or someone, and who is reliable and trustworthy in fulfilling those obligations. Here is a more detailed definition:

  • MEANING(S)
  • 1. HAVING AN OBLIGATION TO DO SOMETHING AS PART OF A JOB OR ROLE.
  • 2. BEING THE PRIMARY CAUSE OF SOMETHING AND SO ABLE TO BE BLAMED OR CREDITED FOR IT.
  • 3. CAPABLE OF BEING TRUSTED TO DO WHAT IS RIGHT OR TO DO THE THINGS THAT ARE EXPECTED OR REQUIRED.
  • USAGE – USED TO DESCRIBE A PERSON WHO IS ACCOUNTABLE FOR THEIR ACTIONS AND DUTIES, AND WHO CAN BE TRUSTED TO HANDLE TASKS AND MAKE DECISIONS RELIABLY.
  • EXAMPLE(S)
  • “SHE IS RESPONSIBLE FOR MANAGING THE PROJECT AND ENSURING IT IS COMPLETED ON TIME.”
  • “HE WAS FOUND RESPONSIBLE FOR THE ACCIDENT.”
  • “A RESPONSIBLE PERSON ALWAYS KEEPS THEIR PROMISES AND MEETS THEIR COMMITMENTS.”

In summary, being responsible means being accountable, dependable, and trustworthy in fulfilling one’s duties and obligations.

5. Mature

The word “mature” can be used as both an adjective and a verb, with slightly different meanings in each case. Here are the definitions for the use case of an Adjective:

1. Emotionally or Mentally Developed:

  • MEANING: HAVING OR SHOWING THE MENTAL AND EMOTIONAL QUALITIES OF AN ADULT; BEHAVING IN A SENSIBLE AND RESPONSIBLE WAY.
  • EXAMPLE – “SHE IS VERY MATURE FOR HER AGE, ALWAYS HANDLING DIFFICULT SITUATIONS CALMLY.”

2. Considered and Thoughtful:

  • MEANING: MADE AFTER CAREFUL CONSIDERATION; SHOWING CAREFUL THOUGHT.
  • EXAMPLE: “HE MADE A MATURE DECISION AFTER WEIGHING ALL THE OPTIONS.”

In summary, as an adjective, “mature” can refer to the state of being fully developed, whether physically, mentally, or emotionally.