ERP Functional Consultant (India)

Nisje is a collaborative company with the shared interest of placing people’s needs first. We build on the philosophy that people are fundamental and engaging with people as humans is the cornerstone of all our endeavors. We invest, nurture, and support individuals to be creative, courageous leaders in a safe space. Our investments span multiple decades and multiple continents with distributed teams. We measure each step thoughtfully, ensuring it aligns with our ethos, keeping in mind the sustainability of our world and environment.

What we look for

Our foundations are based on our key principles – Please see the full description of the key principles at the end of the job description. A keen understanding of them will be required, and you will be asked to recall them if you are shortlisted.

1. Being Open

2. Being Transparent

  • A. OPENNESS
  • B. HONESTY
  • C. CLARITY
  • D. ACCOUNTABILITY

3. Being Diligent

4. Being Responsible

5. Being Mature

Position Specification

Your role will breathe life and champion the experience for every stakeholder encounter. As part of our initiative to constantly keep the value within our group, we are bringing forth an initiative that would stand as an independent business, fully supported by our core business. This will allow the new initiative to live within the group’s value systems. We are looking for an individual who wants to be part of the foundational team, building differences – in how we choose to operate in business, with customers, and with the community.

This role is for an ERP Functional Consultant with expertise in managing business processes. Ideally, you have a strong background in either Zoho applications or ERP systems and have applied them in various business scenarios. You currently possess a deep understanding of ERP Systems and have always sought to apply them in various business scenarios, but you have yet to have the opportunity to be guided and supported through this journey. You also realize that doing business in India, the Middle East, and Asia is competing in a crowded market where only the lowest price and profit are considered, without consideration for the workload thrust on the people delivering the work, with little to nothing provided in compensation.

This is a unique opportunity to come in on the ground floor of an international endeavour where revenue generation is achieved through a focused exposure exclusively through markets in the US, Canada, UK, and Australia, with a vision to expand into non-English speaking developed countries. We are building towards being a premier Digital Marketing and Zoho solution provider focusing on delivering quality offerings.

These offerings will be made through a desire to constantly:

  1. Honing our knowledge
  2. Refining our processes
  3. Being discerning with the onboarding of both internal and external stakeholders.
  4. Reviewing our approach to maintaining balance

We are looking for someone who has a good grasp of all aspects of business, is experienced in either Zoho or ERP systems, and can translate business requirements into clear documentation and workflows for technical teams.

  • You are well-versed in the following:
  • Managing and engaging teams.
  • Mapping business processes
  • Identifying gaps in processes
  • Guiding solutions, custom or otherwise, with hands-on experience.
  • Liaison between external clients and internal teams

Responsibilities

You will thoughtfully map, and your hand will shape, guide, and manage strategies for internal and external initiatives.

Explore and Build Solid Foundations

Vision

  • Work independently and within a team, driving continuous improvement and operational excellence.
  • Maintain regular contact with business line management to keep abreast of new issues and initiatives and advise senior management on best practices.
  • Assist in due diligence of appropriate strategies to support business expansion plans.
  • Develop and ensure compliance with all processes, where applicable.
  • Review resources, understanding project demand forecast and capacity building.
  • Prepare and conduct training where required.
  • Deliver ad-hoc reports needed as required.

Achieve

  • Develop and execute strategies for both internal and external stakeholders to ensure smooth project delivery.
  • Oversee and manage project financial budgets, ensuring timely communication of any critical cost implications, changes to funding, and cost adjustments.
  • Measure and report on Return on Investment (ROI) by identifying and tracking Key Performance Indicators (KPIs) and project milestones.
  • Liaise with all relevant stakeholders to provide regular updates on project status and ensure alignment across teams.
  • Ensure timely delivery of project outputs, meeting all agreed deadlines.
  • Monitor and ensure compliance with Service Level Agreements (SLAs) where required.
  • Comprehend business requirements and translate them into clear, actionable documentation for technical teams.
  • Collaborate with developers and other stakeholders to:
    • Accurately define functional requirements.
    • Document technical specifications and requirements.
    • Create best practices and documentation such as flowcharts, data-flow diagrams, and user-flow diagrams.
    • Prepare detailed data migration plans, including import and export strategies.
    • Oversee data migration from legacy systems and ensure seamless integration with existing systems.
    • Generate BI reports and oversee automation initiatives.
    • Develop and implement change management strategies to ensure smooth adoption of new processes and systems by employees.
    • Prepare and conduct user training programs to support successful system implementation.
    • Test solutions thoroughly before go-live, identifying and resolving bugs with the development team.
    • Provide go-live support to address any user issues and ensure a smooth system transition.
    • Monitor system performance post-implementation, offering ongoing support and identifying areas for further optimization.
    • Ensure continuous improvement of business processes post-go-live, working with users to maximize the system’s benefits.

Guide

  • Supervise and oversee team members
  • Motivate the team to achieve goals
  • Encourage and promote team cooperation and collaboration
  • Encourage continuous self-development

Qualification and Experience

  • Resident of India
  • Citizen of India
  • Proven work experience as a Functional Consultant, specializing in business process mapping within Zoho or ERP Systems
  • Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field. An MBA or Master’s in Business is preferred.
  • Certification in ERP or Zoho Platforms is an advantage.

Experience

  • 5 – 8 years of relevant hands-on experience within the ERP/Zoho Platform.
  • Business Consulting
  • Project Management
  • ERP Implementation/Zoho Apps Implementation

Key Management Skills

  • Strong team management skills
  • Excellent English language skills, both spoken and written
  • Excellent analytical and project management skills
  • Excellent report writing and data analysis capabilities, presentation, and communication skills.
  • Excellent leadership skills, comfortable working with the senior leadership team
  • Ability to prioritize workload, manage and track time effectively, with attention to detail
  • Creative, able to think differently, willing to experiment.

What we offer:

  • Salary: INR – Up to 1,000,000 p.a.
  • Remote work
  • Health Insurance allowance
  • End of year paid time off, of 2 weeks
  • End-of-year bonus equivalent to half of a month’s salary
  • High-speed internet allowance
  • Utility Subsidy
  • Co-working allowance
Apply

Key Principles – An explanation

1. Being Open

The phrase “being open” can have various meanings depending on the context. As an Adjective and in an interpersonal context:

1. Receptive or Willing to Consider New Ideas:

  • MEANING: WILLING TO LISTEN TO, CONSIDER, OR ACCEPT DIFFERENT VIEWPOINTS, SUGGESTIONS, IDEAS OR EXPERIENCES.
  • EXAMPLE: “SHE IS OPEN TO TRYING NEW CUISINES.” ; “BEING OPEN-MINDED CAN LEAD TO PERSONAL GROWTH.”

2. Transparent and Honest:

  • MEANING: BEING CANDID AND STRAIGHTFORWARD IN COMMUNICATION; NOT HIDING ANYTHING.
  • EXAMPLE: “HE WAS OPEN ABOUT HIS FEELINGS AND THOUGHTS.”

3. Open Communication:

  • MEANING: ENGAGING IN HONEST AND TRANSPARENT DIALOGUE.
  • EXAMPLE: “OPEN COMMUNICATION IS CRUCIAL IN ANY RELATIONSHIP.”

In summary, “being open” can describe a state of receptiveness, transparency, accessibility, flexibility, or honesty, depending on the situation.

2. Transparent

The phrase “being transparent” generally means being open, honest, and clear in communication and actions. It involves sharing information freely and being straightforward about intentions, decisions, and processes. Here are some detailed aspects of what it means to be transparent:

1. Clarity and Openness:

  • MEANING: COMMUNICATING IN A WAY THAT IS EASY TO UNDERSTAND AND LEAVES NO ROOM FOR MISINTERPRETATION.
  • EXAMPLE: “THE COMPANY WAS TRANSPARENT ABOUT ITS FINANCIAL STATUS WITH ITS EMPLOYEES.”

2. Honesty and Integrity:

  • MEANING : BEING TRUTHFUL AND NOT HIDING ANY RELEVANT FACTS OR INFORMATION.
  • EXAMPLE : “HE WAS TRANSPARENT ABOUT HIS PAST MISTAKES DURING THE INTERVIEW.”

3. Visibility and Accessibility:

  • MEANING : MAKING INFORMATION READILY AVAILABLE AND EASILY ACCESSIBLE TO THOSE WHO NEED OR HAVE A RIGHT TO KNOW.
  • EXAMPLE : “THE GOVERNMENT PLEDGED TO BE TRANSPARENT BY PUBLISHING ALL PUBLIC SPENDING REPORTS ONLINE.”

IN SPECIFIC CONTEXTS:

1. In Business and Organizations:

  • MEANING : PROVIDING CLEAR AND HONEST INFORMATION ABOUT BUSINESS OPERATIONS, DECISIONS, AND FINANCIAL MATTERS TO STAKEHOLDERS.
  • EXAMPLE : “TRANSPARENT BUSINESSES BUILD TRUST WITH THEIR CUSTOMERS AND INVESTORS.”

2. In Personal Relationships:

KEY CHARACTERISTICS:

1. Openness:

  • SHARING INFORMATION FREELY WITHOUT WITHHOLDING ANYTHING THAT MIGHT BE IMPORTANT.

2. Honesty:

  • BEING TRUTHFUL AND STRAIGHTFORWARD IN ALL COMMUNICATIONS.

3. Clarity:

  • MEANING : BEING OPEN AND HONEST ABOUT ONE’S FEELINGS, INTENTIONS, AND ACTIONS.
  • EXAMPLE : “A TRANSPARENT RELATIONSHIP IS BUILT ON MUTUAL TRUST AND OPEN COMMUNICATION.”
  • PROVIDING INFORMATION IN A CLEAR AND UNDERSTANDABLE MANNER, AVOIDING AMBIGUITY.

4. Accountability:

  • BEING RESPONSIBLE FOR ONE’S ACTIONS AND BEING WILLING TO EXPLAIN THEM.
  • EXAMPLE SENTENCES:
    • “THE MANAGER WAS TRANSPARENT ABOUT THE REASONS BEHIND THE LAYOFFS.”
    • “A TRANSPARENT PROCESS HELPS TO AVOID MISUNDERSTANDINGS AND BUILDS TRUST.“

In summary, being transparent means being open, honest, clear, and accountable in communication and actions, ensuring that relevant information is easily accessible and understandable.

3. Diligent

The word “diligent” is an adjective that describes someone who is careful and persistent in their work or efforts. It implies a sense of thoroughness, attention to detail, and consistent hard work.

  • MEANING – SHOWING CARE AND CONSCIENTIOUSNESS IN ONE’S DUTIES OR WORK.
  • USAGE – TYPICALLY USED TO DESCRIBE A PERSON WHO WORKS HARD AND PUTS A LOT OF EFFORT INTO THEIR TASKS, CONSISTENTLY STRIVING FOR ACCURACY AND QUALITY.
  • EXAMPLE – “SHE WAS A DILIGENT STUDENT, ALWAYS COMPLETING HER ASSIGNMENTS ON TIME AND PAYING CLOSE ATTENTION TO EVERY DETAIL.”IN SUMMARY, A DILIGENT PERSON IS ONE WHO IS DEDICATED, ATTENTIVE, AND HARD-WORKING.

4. Responsible

The word “responsible” is an adjective that describes someone who has the duty or obligation to deal with something or someone, and who is reliable and trustworthy in fulfilling those obligations. Here is a more detailed definition:

  • MEANING(S)
  • 1. HAVING AN OBLIGATION TO DO SOMETHING AS PART OF A JOB OR ROLE.
  • 2. BEING THE PRIMARY CAUSE OF SOMETHING AND SO ABLE TO BE BLAMED OR CREDITED FOR IT.
  • 3. CAPABLE OF BEING TRUSTED TO DO WHAT IS RIGHT OR TO DO THE THINGS THAT ARE EXPECTED OR REQUIRED.
  • USAGE – USED TO DESCRIBE A PERSON WHO IS ACCOUNTABLE FOR THEIR ACTIONS AND DUTIES, AND WHO CAN BE TRUSTED TO HANDLE TASKS AND MAKE DECISIONS RELIABLY.
  • EXAMPLE(S)
  • “SHE IS RESPONSIBLE FOR MANAGING THE PROJECT AND ENSURING IT IS COMPLETED ON TIME.”
  • “HE WAS FOUND RESPONSIBLE FOR THE ACCIDENT.”
  • “A RESPONSIBLE PERSON ALWAYS KEEPS THEIR PROMISES AND MEETS THEIR COMMITMENTS.”

In summary, being responsible means being accountable, dependable, and trustworthy in fulfilling one’s duties and obligations.

5. Mature

The word “mature” can be used as both an adjective and a verb, with slightly different meanings in each case. Here are the definitions for the use case of an Adjective:

1. Emotionally or Mentally Developed:

  • MEANING: HAVING OR SHOWING THE MENTAL AND EMOTIONAL QUALITIES OF AN ADULT; BEHAVING IN A SENSIBLE AND RESPONSIBLE WAY.
  • EXAMPLE – “SHE IS VERY MATURE FOR HER AGE, ALWAYS HANDLING DIFFICULT SITUATIONS CALMLY.”

2. Considered and Thoughtful:

  • MEANING: MADE AFTER CAREFUL CONSIDERATION; SHOWING CAREFUL THOUGHT.
  • EXAMPLE: “HE MADE A MATURE DECISION AFTER WEIGHING ALL THE OPTIONS.”

In summary, as an adjective, “mature” can refer to the state of being fully developed, whether physically, mentally, or emotionally.